Global Communication for Hospitality without Borders.

Our new assessments, designed specifically for the hotel industry, enable hotel management teams to optimize their performance against industry standards, ensuring they remain competitive and adaptable in a constantly evolving market. These assessments focus on specific functional areas within hotels, allowing hoteliers to streamline operations, maximize revenue potential by providing more satisfying guest stays, and solidify their position as industry leaders by maintaining a highly qualified, bilingual staff.

At INPAE, we understand that the tourism industry requires clear, culturally sensitive communication tailored to international visitors. Our language catalog is designed to enhance guest service, build trust, and improve the overall guest experience at every level

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General English

General English with Reading, Listening, and Pronunciation ValidationListening Comprehension – AdvancedListening Comprehension – IntermediateListening Comprehension – Pre-AdvancedAI-Assisted Spoken Production (coming soon / additional charges apply)Standard Spoken Pronunciation (Guided)Standard Spoken Pronunciation (Unstructured)Reading – AdvancedReading – IntermediateReading – Pre-Advanced

Hotels*

Accommodation / Lodging

Administration / Management

Banquets / Catering

Beverages

Casinos

Climate Change

Corporate Strategies

Currency /

Foreign Exchange

Discrimination

Excursions /Tours

Gardening and Landscaping

Guest Violence

Hospitality in Pandemics

Hotel Construction

Hotel Decoration

Housekeeping / Cleaning

Insurance

Kitchen

Legal Notice

Legal Protection

Maintenance

Marketing

Medical Services

MotelsNatural Disasters

Pandemics

Personal Data

Pet-Friendly

HotelsPollution

Purchasing

Reception

Recreational Activities

Recruitment

Reservations

Sales Teams

Seasonal Sales

Security

Smart Hotels

Social Media

Training

Travel Agencies

Vocabulary

Waste Management

Weddings

Business English*

AccountingBankingBusiness EthicsBusiness IntelligenceCommunicationContractsCorporate SustainabilityDigital TransformationEntrepreneurshipExecutive Customer ServiceFinanceFlight AttendantsFutures MarketHuman Resources OnboardingHuman Resources RecruitmentInsuranceInternational AccountingInternational TradeLegal AspectsMarketingMonetary TermsOrganizational BehaviorProduct DevelopmentProject ManagementReal EstateRisk ManagementSalesStock MarketSupply ChainTourism

Business English*

Call Centers*

Collections
Emergencies/Assistance
Call Center Fundamentals
Digital Multichannel
Reservations
Healthcare and Telemedicine
Customer Service
After-Sales Support
Technical Support
Sales and Telemarketing

Head Hunters*

Customer Relationship ManagementBehavioral Assessment TechniquesCandidate Screening MethodologiesIndustry and Talent Pool MappingOffer Negotiation TechniquesRecruitment Consulting SkillsSocial Media RecruitmentTalent Metrics and Analytics

*Designed for applicants who have already validated a pre-advanced or higher ESL level.

**Basic quizzes, without the in-depth analysis of the english language report